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Balink helps enterprises succeed in their transformation in a Social Enterprise.

Customers are adopting social networks, and businesses are scrambling to help keep. Some companies are succeeding as good as others; the trick is implementing a good technique for what the heck is fast-becoming referred to as Customer Engagement. One key element of Customer Engagement involves making use of social networking being a new channel with your existing Social Support on Salesforce management processes. The target will be to deepen relationships with customers, improve and strengthen them through more meaningful interactions.

Social Customer Support for Facebook

With Balink Social Customer Support, you can now engage customers by opening your Salesforce with Facebook CRM straight away to the globe most viewed social network. Let customers create new support cases, post comments, get case updates and view top solutions directly from your Facebook page. Internet site post, comment and validate support issues and feedback, your web visitors can crowd-source the top solutions completely from their favorite social website. Plus your support organization stays onto all valuable users interactions happening in facebook of your products.

Simultaneously, the Social Customer Support permits you to get customers who normally would not use traditional support channels. This while providing consumers with availability far better consumer experience.

- Crowd-sourcing to your customers

- Better informed support organization

- Enriched knowledge base

- Collaboration for your Customers Finger Tips

What really helps make the Social Customer Support so powerful may be the ability to collaborate and share pertinent info on key components of your products or services in your users community. As opposed to the classical one to one information traffic that predominates in the regular direct marketing companies, the Social Customer Support inherits the DNA of your social network use a far more open and rich model of interaction between clients and vendors, in line with today?s clients expectations.

Economics

Reduce expense of your support organization that could now cope better with duplicate clients issues and publish effective FAQ about the company?s Facebook page. Decrease the amount of those long support calls that frequently stem from poor or none existent product support home elevators those sites, and take advantage of the price of comments made available from peers on the Facebook Social Customer Support.

Target your main Market effortlessly

Define and target the best profile by analyzing all of the Facebook on Salesforce users who apply to your own personal app. Take this key information to increase understand your users demographics, patterns of product usage or even plan your future campaign.